Only orders that have not entered the shipping process can be cancelled. During business hours, most items enter the shipping process within 1 hour after you place your order. So please call us immediately during our normal business hours of 9:30AM and 5:30Pm PST to cancel your order and send us an email to service@bzboyz.com or a fax to 909-594-8321 to confirm your cancellation. Unless we have written confirmation that you have cancelled your order, any refund will be subject to a 15% restocking fee. Original shipping charges are non-refundable and you will be responsible for the return shipping fees back to us including the refusal of a package.